Returns Policy

Thank you for shopping at MashtalEgypt.com.

If you are not entirely satisfied with your purchase, we’re here to help.

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. You must return the item within 14 days from the date you received it.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

  1. Please email info@souqelhakim.com to request a refund and we will assign you a tracking #.
  2. Once you have received your tracking  number you will be given a shipping address and you will be required to ship your returned item MGC.
  3. Include in your package a signed letter stating the reason for your return along with the tracking number and the original receipt.

 

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Return Exceptions

Some items can not be returned. These include:

  • All plant types
  • All Seed Types
  • Clay pottery
  • Wood and Coal products

Merchandise that has been worn, used, opened or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund.

We also do not refund the original shipping and handling that you paid on the order.

For enquiries please send an email to:

info@mashtalegypt.com