Shipping Policy

Here at Mashtal Garden Centers (MGC), we’ll always do our best to make sure you receive your order in the shortest amount of time possible. This process will always take between 3 to 5 working days unless otherwise specified – some items may take more or less time to deliver. Once your order has been placed, a customer service representative will contact you to communicate and coordinate the time of delivery.

Once your order is placed, a MGC representative will contact you to coordinate the delivery time:  

  • Sunday – Thursday 10am – 5pm (unless otherwise requested).

Carriers

We use the following carriers to deliver our orders:

  • MGC delivery services

Order Tracking

If a tracking # is provided, we will update your order with the tracking information. Please note that some orders will not have tracking numbers.

Shipping Rates

All orders below EGP 200 will be charged EGP 30 for delivery.

All orders above EGP 200 will be charged EGP 45 for delivery.

The rate charged for the shipping of all orders above EGP 200 is based on the weight of your products and/or the size of the package, and your location, depending on which products you have purchased.

In some cases delivery charges will be waived.

The cost of shipping will be communicated to you by our customer service representative when coordinating the time and date for delivery of your order.

Back Orders

If an item goes on back-order, we will proceed with shipping you the part of your order that is in stock. When the missing item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling fees for the second part of your shipment.